Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Would you like to connect to other domains? You can find our other connection procedures on this page: here .
A comprehensive guide (for example, how to log, share, or track a ticket) can be found here .
You can find all information about our services in our User environment
Via our Status page you can always check whether a service is available, or subscribe to status updates for one or more specific services.
Ask a question
Do you have a question or need support? Submit your question here and we will assist you as quickly as possible.
Required fields are marked with an asterisk*
{"xsrfToken":"4bfd9749f0d46d46f5847350a3c2c22bc4449ab3_lout","branding":{"id":"2038","key":"magdasd2","name":"MAGDA Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2038"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5e227a7b-5be2-4cbb-b1d5-98bab84ddc85/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzMyMTIwYS03NWQ3LTQ1MTctOGJmMy1jNmVlOGMzZGRhYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlMjI3YTdiLTViZTItNGNiYi1iMWQ1LTk4YmFiODRkZGM4NSI6WyJyZWFkIl19LCJleHAiOjE3ODE1OTIzMzMsIm5iZiI6MTc4MTU5MTczM30.-x97APsTCPAzrPDJja0ESEczTMoSCpV6TDoM_Qq_mlU&client=5732120a-75d7-4517-8bf3-c6ee8c3ddabe&mode=fit","logoId":"5e227a7b-5be2-4cbb-b1d5-98bab84ddc85","isLogoAvailable":true,"helpCenterTitle":"Servicedesken Digitaal Vlaanderen","sharedPortalName":"< ","userInitialAnnouncementMessageWiki":"<p>This is a servicedesk regarding the products of Digitaal Vlaanderen.<br> <a href=\"https://overheid.vlaanderen.be/informatie-vlaanderen/producten-diensten/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">More info about our Services.</a> <a href=\"https://www.vlaanderen.be/digitaal-vlaanderen/status\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Current status.</a></p>","translations":{"nl-NL":{"helpCenterTitle":"Servicedesk Digitaal Vlaanderen","sharedPortalName":"< ","announcementMessage":"Dit is een servicedesk voor producten van Digitaal Vlaanderen.\n[Meer info over onze diensten|https://www.vlaanderen.be/digitaal-vlaanderen/onze-oplossingen/].\n\n[Huidige status van onze diensten|https://www.vlaanderen.be/digitaal-vlaanderen/status].","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"Servicedesken Digitaal Vlaanderen","sharedPortalName":"< ","announcementMessage":"This is a servicedesk regarding the products of Digitaal Vlaanderen.\n[More info about our Services.|https://overheid.vlaanderen.be/informatie-vlaanderen/producten-diensten/] [Current status.|https://www.vlaanderen.be/digitaal-vlaanderen/status]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0055cc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/5e50fa21-9874-44ad-9903-965250834513/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzMyMTIwYS03NWQ3LTQ1MTctOGJmMy1jNmVlOGMzZGRhYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVlNTBmYTIxLTk4NzQtNDRhZC05OTAzLTk2NTI1MDgzNDUxMyI6WyJyZWFkIl19LCJleHAiOjE3ODE1OTIzMzMsIm5iZiI6MTc4MTU5MTczM30.2UOouXfhSXdS-Y7cqAIaIye-9EP4SiWEcKVCI_6Rh1A&client=5732120a-75d7-4517-8bf3-c6ee8c3ddabe&height=300&mode=fit","bannerMediaApiFileId":"5e50fa21-9874-44ad-9903-965250834513","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2038","key":"magdasd2","projectId":16630,"serviceDeskId":2038,"name":"MAGDA Service Desk","description":"<p>Welcome to the MAGDA Service Desk portal.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> Here you can report all issues, suggestions, questions, or requests for connection to our services.</p>\n<p><b>You can submit a connection request via this link:</b> <a href=\"https://vlaamseoverheid.atlassian.net/servicedesk/customer/portal/9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MAGDA connections </a>.</p>\n<ul>\n <li>Would you like to connect to other domains? You can find our other connection procedures on this page: <a href=\"https://www.vlaanderen.be/magda/het-aanbod-van-magda/aansluiten-op-magda\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here </a>.<br class=\"atl-forced-newline\"></li>\n</ul>\n<p>A comprehensive guide (for example, how to log, share, or track a ticket) can be found <a href=\"https://vlaamseoverheid.atlassian.net/wiki/spaces/MG/pages/7667613722/Handleiding+MAGDA+Servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here </a>.<br class=\"atl-forced-newline\"></p>\n<p>You can find all information about our services in our <a href=\"https://vlaamseoverheid.atlassian.net/wiki/x/WQD3H\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User environment </a><br class=\"atl-forced-newline\"></p>\n<p>Via our <a href=\"https://www.vlaanderen.be/digitaal-vlaanderen/status/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Status page </a> you can always check whether a service is available, or subscribe to status updates for one or more specific services.</p>","portalBaseUrl":"/servicedesk/customer/portal/2038","onlyPortal":false,"reqTypes":[{"id":"2961","name":"Changes to an existing service? Ideas or suggestions?","descriptionHtml":"","callToAction":"Changes to an existing service? Ideas or suggestions?","introHtml":"<p>Do you have an idea, suggestion, request, or other feedback for improving, modifying, or expanding our services? Or would you like to discuss MAGDA services for your digitalization project with us? Let us know here!</p>","icon":13206,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13206","groups":[2198],"key":""},{"id":"2763","name":"Report an incident","descriptionHtml":"","callToAction":"Report an incident","introHtml":"<p>Are you receiving an error message, is something not working as expected, or is information missing? Report it here and we’ll resolve it as quickly as possible.</p>","icon":13407,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13407","groups":[2198],"key":""},{"id":"2829","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Do you have a question or need support? Submit your question here and we will assist you as quickly as possible.</p>","icon":13200,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13200","groups":[2198],"key":""},{"id":"4160","name":"Audit Register Connection","descriptionHtml":"","callToAction":"Audit Register Connection","introHtml":"","icon":13240,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13240","groups":[],"key":""},{"id":"2994","name":"Action item","descriptionHtml":"","callToAction":"Action item","introHtml":"","icon":13245,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13245","groups":[],"key":""},{"id":"2929","name":"Report an internal incident","descriptionHtml":"","callToAction":"Report an internal incident","introHtml":"<p>Are you getting an error message, is something not working as expected, or is information missing? Report it here, and we'll fix it as quickly as possible.</p>","icon":15677,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/15677","groups":[],"key":""},{"id":"5504","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":13242,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13242","groups":[],"key":""},{"id":"5603","name":"Questions","descriptionHtml":"","callToAction":"Questions","introHtml":"<p>Request type used by live chat for fallback, only when other request types don't work.</p>","icon":13200,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13200","groups":[],"key":""},{"id":"5570","name":"Registreer een gekende fout","descriptionHtml":"","callToAction":"Registreer een gekende fout","introHtml":"","icon":13210,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13210","groups":[],"key":""},{"id":"2930","name":"Ask a question internally","descriptionHtml":"","callToAction":"Ask a question internally","introHtml":"<p>Internal question or support</p>","icon":13219,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13219","groups":[],"key":""},{"id":"4195","name":"Update documentation","descriptionHtml":"","callToAction":"Update documentation","introHtml":"","icon":13245,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13245","groups":[],"key":""},{"id":"2730","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13416,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13416","groups":[],"key":""}],"reqGroups":[{"id":2198,"name":"Report an incident or ask a question"}],"orderMapping":{"2198":[2763,2829,2961]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2038,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"METIS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzMyMTIwYS03NWQ3LTQ1MTctOGJmMy1jNmVlOGMzZGRhYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzNjE1OTc0MzYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNTkyOTMzLCJuYmYiOjE3ODE1OTE3MzMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.j3HTkxdG9GEfJmRQidP15fLdRrbJy7cHA_4JfPUI4BE","targetCollection":"upload-user-collection-1361597436","endpointUrl":"https://api.media.atlassian.com","clientId":"5732120a-75d7-4517-8bf3-c6ee8c3ddabe","tokenDurationInMins":20}},"reqCreate":{"id":2829,"projectId":16630,"issueType":{"id":"10956","name":"Support"},"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Do you have a question or need support? Submit your question here and we will assist you as quickly as possible.</p>","instructions":"","icon":13200,"iconUrl":"https://vlaamseoverheid.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13200","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_12815","fieldConfigId":"14941","label":"dedicated support","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["13034"],"values":[{"value":"13033","label":"dedicated support","selected":false,"children":[]},{"value":"13034","label":"standard support","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/2038/create/2829","requestValidateBaseUrl":"/servicedesk/customer/portal/2038/validate/2829","calendarParams":{"firstDay":0,"date":"2026-06-16T08:35:33+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NzMyMTIwYS03NWQ3LTQ1MTctOGJmMy1jNmVlOGMzZGRhYmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzNjE1OTc0MzYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNTkyOTMzLCJuYmYiOjE3ODE1OTE3MzMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.j3HTkxdG9GEfJmRQidP15fLdRrbJy7cHA_4JfPUI4BE","targetCollection":"upload-user-collection-1361597436","endpointUrl":"https://api.media.atlassian.com","clientId":"5732120a-75d7-4517-8bf3-c6ee8c3ddabe","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4133329404405738,"updated":"2026-05-20T12:38:45.281783014Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[2829],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4133329404405738,"name":"Ask a question","submit":{"lock":false,"pdf":false},"primaryLocale":"nl-NL","translatedLocale":"en-US","templateFormUuid":"9ff62ac8-e68d-42c0-9766-847368f5763b"},"layout":[{"type":"doc","version":1,"content":[{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"1 Contact details","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#4c9aff"}}]}],"attrs":{"localId":"9cbea975-419c-46f4-8693-013d0e39c9f7"}},{"type":"paragraph","content":[{"type":"text","text":"Enter an OVO number or company registration number (KBO number). If this does not apply, enter the name of your organization."}],"attrs":{"localId":"d9f3e5cb-288e-4bc2-af58-6a2f0aa780c4"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1001122f-875b-4dac-bfb8-11686d915c80","parameters":{"id":76},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"d0c1a603-8b18-4473-92dd-43f312f4937f","parameters":{"id":77},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"49daf892-8ef0-40d1-ada5-4bcb0a274ab9","parameters":{"id":75},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"342b617d-e281-47f5-83e0-28589ec715d0","parameters":{"id":73},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"0e626fb9-ac47-4ea9-9ca7-b55bd44151ad","parameters":{"id":47},"layout":"default"}},{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"2 Question details","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#4c9aff"}}]}],"attrs":{"localId":"fe4dce7a-0566-406f-96aa-cda458848ae8"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"27c1b6df-199d-4cef-87d9-8f9f92123c12","parameters":{"id":48},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"df3b0e0a-4bdd-4869-9344-e9533217f5db","parameters":{"id":49},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6ab4319a-d97e-4982-be06-932a51f0ed75","parameters":{"id":18},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"abbd8c54-58da-4cc7-9d4e-9a70735a18b4","parameters":{"id":50},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6672e078-5591-46be-a417-fc1b5df8b368","parameters":{"id":39},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"95783a68-68fc-4745-82bc-d490474b84f9","parameters":{"id":40},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"7404ee32-1fd7-47e3-beaf-f2745a51ccac","parameters":{"id":58},"layout":"default"}},{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"3 Additional information","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#4c9aff"}}]}],"attrs":{"localId":"4dca8968-d2b1-45a3-a41d-b60a28afb7f7"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"abdc2766-c5c6-4456-89b2-d2de7d7087cb","parameters":{"id":51},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"0349f944-eb60-4fbb-bcc3-d0dbef6aea50","parameters":{"id":64},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"30e28fd7-e51c-49a9-93e4-ba25ba6ecd9b","parameters":{"id":28},"layout":"default"}},{"type":"rule"}]}],"conditions":{},"sections":{},"questions":{"51":{"type":"cd","label":"Environment","description":"","validation":{"rq":true},"jiraField":"customfield_14101","questionKey":""},"73":{"type":"tl","label":"Phone","description":"","validation":{"rq":false,"mnc":10,"mxc":12,"rgx":{"p":"^([\\+][0-9]{1,3}([ \\.\\-])?)?([\\(]{1}[0-9]{3}[\\)])?([0-9A-Z \\.\\-]{1,32})((x|ext|extension)?[0-9]{1,4}?)$","m":"The phone number must be between 10 and 12 characters long."}},"jiraField":"customfield_13155","questionKey":""},"50":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"47":{"type":"um","label":"Requested participants","description":"","validation":{"rq":false},"jiraField":"customfield_10302","questionKey":""},"75":{"type":"tl","label":"Name of organization","description":"","validation":{"rq":false},"jiraField":"customfield_24130","questionKey":""},"18":{"type":"rt","label":"Description","description":"If possible, also add a request and/or response as attachment(s).","validation":{"rq":true},"jiraField":"description","questionKey":""},"28":{"type":"tl","label":"Affected MAGDA service","description":"The full overview of all MAGDA services can be found here: https://vlaamseoverheid.atlassian.net/wiki/spaces/MG/pages/1220968511/Handleidingen+MAGDA-diensten+per+domein","validation":{"rq":false},"jiraField":"customfield_20845","questionKey":""},"77":{"type":"tl","label":"Company registration number","description":"Enter the company registration number (if applicable) in the format KBOXXXX.XXX.XXX","validation":{"rq":false},"jiraField":"customfield_12748","questionKey":""},"40":{"type":"cd","label":"Impact","description":"","validation":{"rq":false},"jiraField":"customfield_19148","questionKey":""},"48":{"type":"cc","label":"Type of question","description":"","validation":{"rq":true},"jiraField":"customfield_24064","questionKey":""},"76":{"type":"tl","label":"OVO number","description":"Enter an OVO number (if applicable) in the format OVOXXXXXX. All OVO numbers can be consulted here: https://wegwijs.vlaanderen.be/#/organisations","validation":{"rq":false},"jiraField":"customfield_12851","questionKey":""},"49":{"type":"tl","label":"Title","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"39":{"type":"cd","label":"Urgency","description":"","validation":{"rq":false},"jiraField":"customfield_18520","questionKey":""},"58":{"type":"tl","label":"External ticket number","description":"","validation":{"rq":false},"jiraField":"customfield_12765","questionKey":""},"64":{"type":"cd","label":"URI (Uniform Resource Identifier)","description":"","validation":{"rq":false},"jiraField":"customfield_21475","questionKey":""}}},"uuid":"9ff62ac8-e68d-42c0-9766-847368f5763b"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4133329404405738,"updated":"2026-05-20T12:38:45.281783014Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[2829],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4133329404405738,"name":"Ask a question","submit":{"lock":false,"pdf":false},"primaryLocale":"nl-NL","translatedLocale":"en-US","templateFormUuid":"9ff62ac8-e68d-42c0-9766-847368f5763b"},"layout":[{"type":"doc","version":1,"content":[{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"1 Contact details","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#4c9aff"}}]}],"attrs":{"localId":"9cbea975-419c-46f4-8693-013d0e39c9f7"}},{"type":"paragraph","content":[{"type":"text","text":"Enter an OVO number or company registration number (KBO number). If this does not apply, enter the name of your organization."}],"attrs":{"localId":"d9f3e5cb-288e-4bc2-af58-6a2f0aa780c4"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"1001122f-875b-4dac-bfb8-11686d915c80","parameters":{"id":76},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"d0c1a603-8b18-4473-92dd-43f312f4937f","parameters":{"id":77},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"49daf892-8ef0-40d1-ada5-4bcb0a274ab9","parameters":{"id":75},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"342b617d-e281-47f5-83e0-28589ec715d0","parameters":{"id":73},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"0e626fb9-ac47-4ea9-9ca7-b55bd44151ad","parameters":{"id":47},"layout":"default"}},{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"2 Question details","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#4c9aff"}}]}],"attrs":{"localId":"fe4dce7a-0566-406f-96aa-cda458848ae8"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"27c1b6df-199d-4cef-87d9-8f9f92123c12","parameters":{"id":48},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"df3b0e0a-4bdd-4869-9344-e9533217f5db","parameters":{"id":49},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6ab4319a-d97e-4982-be06-932a51f0ed75","parameters":{"id":18},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"abbd8c54-58da-4cc7-9d4e-9a70735a18b4","parameters":{"id":50},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"6672e078-5591-46be-a417-fc1b5df8b368","parameters":{"id":39},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"95783a68-68fc-4745-82bc-d490474b84f9","parameters":{"id":40},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"7404ee32-1fd7-47e3-beaf-f2745a51ccac","parameters":{"id":58},"layout":"default"}},{"type":"blockquote","content":[{"type":"paragraph","content":[{"type":"text","text":"3 Additional information","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#4c9aff"}}]}],"attrs":{"localId":"4dca8968-d2b1-45a3-a41d-b60a28afb7f7"}}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"abdc2766-c5c6-4456-89b2-d2de7d7087cb","parameters":{"id":51},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"0349f944-eb60-4fbb-bcc3-d0dbef6aea50","parameters":{"id":64},"layout":"default"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","localId":"30e28fd7-e51c-49a9-93e4-ba25ba6ecd9b","parameters":{"id":28},"layout":"default"}},{"type":"rule"}]}],"conditions":{},"sections":{},"questions":{"51":{"type":"cd","label":"Environment","description":"","validation":{"rq":true},"jiraField":"customfield_14101","questionKey":""},"73":{"type":"tl","label":"Phone","description":"","validation":{"rq":false,"mnc":10,"mxc":12,"rgx":{"p":"^([\\+][0-9]{1,3}([ \\.\\-])?)?([\\(]{1}[0-9]{3}[\\)])?([0-9A-Z \\.\\-]{1,32})((x|ext|extension)?[0-9]{1,4}?)$","m":"The phone number must be between 10 and 12 characters long."}},"jiraField":"customfield_13155","questionKey":""},"50":{"type":"at","label":"Attachment","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"47":{"type":"um","label":"Requested participants","description":"","validation":{"rq":false},"jiraField":"customfield_10302","questionKey":""},"75":{"type":"tl","label":"Name of organization","description":"","validation":{"rq":false},"jiraField":"customfield_24130","questionKey":""},"18":{"type":"rt","label":"Description","description":"If possible, also add a request and/or response as attachment(s).","validation":{"rq":true},"jiraField":"description","questionKey":""},"28":{"type":"tl","label":"Affected MAGDA service","description":"The full overview of all MAGDA services can be found here: https://vlaamseoverheid.atlassian.net/wiki/spaces/MG/pages/1220968511/Handleidingen+MAGDA-diensten+per+domein","validation":{"rq":false},"jiraField":"customfield_20845","questionKey":""},"77":{"type":"tl","label":"Company registration number","description":"Enter the company registration number (if applicable) in the format KBOXXXX.XXX.XXX","validation":{"rq":false},"jiraField":"customfield_12748","questionKey":""},"40":{"type":"cd","label":"Impact","description":"","validation":{"rq":false},"jiraField":"customfield_19148","questionKey":""},"48":{"type":"cc","label":"Type of question","description":"","validation":{"rq":true},"jiraField":"customfield_24064","questionKey":""},"76":{"type":"tl","label":"OVO number","description":"Enter an OVO number (if applicable) in the format OVOXXXXXX. All OVO numbers can be consulted here: https://wegwijs.vlaanderen.be/#/organisations","validation":{"rq":false},"jiraField":"customfield_12851","questionKey":""},"49":{"type":"tl","label":"Title","description":"","validation":{"rq":true},"jiraField":"summary","questionKey":""},"39":{"type":"cd","label":"Urgency","description":"","validation":{"rq":false},"jiraField":"customfield_18520","questionKey":""},"58":{"type":"tl","label":"External ticket number","description":"","validation":{"rq":false},"jiraField":"customfield_12765","questionKey":""},"64":{"type":"cd","label":"URI (Uniform Resource Identifier)","description":"","validation":{"rq":false},"jiraField":"customfield_21475","questionKey":""}}},"uuid":"9ff62ac8-e68d-42c0-9766-847368f5763b"},"linkedJiraFields":["summary","customfield_18520","customfield_21475","customfield_19148","customfield_13155","description","customfield_14101","customfield_12851","customfield_12765","customfield_10302","customfield_12748","customfield_24130","customfield_24064","customfield_20845"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"appName\":\"\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2038?xdm_e=https%3A%2F%2Fvlaamseoverheid.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkNTg2NzdjMzY5MTRlYWUxMDJlODJhYzdjZDg3MDMxN2IxMzFiMTY3ODljZTE3N2ZlNTFlODMwZTVlNDIzZmRlIiwiaXNzIjoiamlyYTo0NjY0NjE1NC0xNDIyLTQ0YmItOGM1NC1jZjhmNDMyNGMzZWYiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzgxNTkyNjMzLCJpYXQiOjE3ODE1OTE3MzN9.jussonzrrxdOXpUrOluPNDTcYB44eduE5KMQYgxxZuU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6NDY2NDYxNTQtMTQyMi00NGJiLThjNTQtY2Y4ZjQzMjRjM2VmIiwiY29udGV4dCI6eyJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvdmxhYW1zZW92ZXJoZWlkLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3ZsYWFtc2VvdmVyaGVpZC5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJNRVRJUyIsImlkIjoiMTY2MzAifX19LCJleHAiOjE3ODE1OTI2MzMsImlhdCI6MTc4MTU5MTczM30.FDVsE9wHV4LSuZgwPe15aJjhOEaK_k6lvJtd-9ckT2I\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://vlaamseoverheid.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://vlaamseoverheid.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"METIS\\\",\\\"id\\\":\\\"16630\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"METIS\\\",\\\"project.id\\\":\\\"16630\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2038\\\",\\\"servicedesk.requestTypeId\\\":\\\"2829\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://vlaamseoverheid.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}