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  1. <
  2. MAGDA Service Desk

MAGDA Service Desk

Welcome to the MAGDA Service Desk portal.

Here you can report all issues, suggestions, questions, or requests for connection to our services.

You can submit a connection request via this link: MAGDA connections .

  • Would you like to connect to other domains? You can find our other connection procedures on this page: here .

A comprehensive guide (for example, how to log, share, or track a ticket) can be found here .

You can find all information about our services in our User environment

Via our Status page you can always check whether a service is available, or subscribe to status updates for one or more specific services.

  • Report an incident or ask a question

    Report an incident, Ask a question
  • Meld je ideeën of geef feedback

    Changes to an existing service? Ideas or suggestions?, Meld je feedback in het kader van testen nieuwe ontwikkeling, Meld je feedback in het kader van onze werking
  • Dien een aanvraag in voor AI & Data-analyse platform

    Vraag een resource aan in Azure en/of Databricks, Vraag toegang aan en/of beheer toegangsrechten, Vraag een kostenanalyse aan
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